Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Webinar: Transform Data into Actionable Insights in partnership with Sabio

Published on 20 October 2026

Webinar: Transform Data into Actionable Insights in partnership with Sabio

Event date: 20/10/2026 12:00 - 13:00 Export event

Learn how AI-powered insights can elevate quality, efficiency and customer satisfaction

As AI becomes a key driver of contact centre transformation, the quality and accessibility of your data have never been more important. Join Sabio to discover how to overcome common data challenges, move beyond standard reporting, and unlock deeper insights that support smarter decisions and better AI outcomes. Plus, see Sabio's Workforce AI reporting capabilities in action and learn how to turn your data into a strategic advantage.

During the webinar discover:

  • Data challenges in the cloud
    • Explore the common data and reporting challenges organisations face when moving to CCaaS platforms.
  • Going beyond Out of The Box
    • Delve into how combining data from multiple sources creates richer operational and customer insights.
    • The road to success needs BI and CX expertise together
  • AI-Powered Interaction Performance
    • See how AI-powered reporting can accelerate analysis and insight generation.
    • Explore advanced reporting capabilities designed specifically for contact centre operations.
    • Understand how organisations are using data and AI together to drive better business outcomes.

Learn how data, analytics and AI can help you unlock faster, more strategic insights.

 

Speakers

Phil Anderson
CEO
The Forum

Don MacDonald
Implementation Consultant
Sabio

Daisy O'Grady
Lead Data Consultant
Sabio

Bobby Broadbent
Senior Analytics Consultant
Sabio

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