Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 14 July 2026

Virtual Best Practice Showcase – Outsourcing

Watch at your own pace

Event date: 14/07/2026 12:00 - 13:00 Export event

How Outsourcing Has Evolved from Resource Provision to Strategic Capability

Outsourcing has changed dramatically over the last two decades. What was once primarily a commercial decision focused on cost and capacity is now becoming a strategic capability that shapes customer experience, operational resilience and business performance. Using case studies spanning almost twenty years, this session explores how the discipline has evolved and what today's leaders should be doing differently to build effective, outcome-focused partnerships.

Join this session to discover:

How outsourcing has evolved from managing suppliers and service levels to designing strategic partnerships built around shared outcomes, governance and technology.
What today's leading organisations are doing differently, using real-world examples from Firstsource and Reed Wellbeing to demonstrate how outsourcing is driving better operational and customer outcomes.
How to turn strategy into practice, with practical best practice principles and measures, including innovative approaches such as Percentage of Hours Provided When Needed, helping align supplier performance with customer demand.

Whether you're responsible for resource planning, supplier management, operations or strategic leadership, this session will provide practical insight into how outsourcing is evolving—and how organisations can continue to raise standards through stronger partnerships.