Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 15 July 2026

Shrinkage Revisited: From Benchmarking Numbers to Understanding Time

Shrinkage has always attracted attention, across our industry. It remains one of the most frequently requested benchmarks, often driven by a simple question: how do we compare to others? But as with many measures, that question can easily lead us in the wrong direction.

Using data from our latest shrinkage survey, this article builds on our earlier benchmarking work and takes the conversation a step further. Rather than asking what the “right” shrinkage figure is, we explore what the data reveals about how organisations use time, what they prioritise, and how well prepared they are for the complexity ahead.

This is not about redefining a new industry standard. It is about resetting how we interpret shrinkage and what we expect it to tell us.