Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2026 Case Studies Guide

Published on 09 June 2026

2026 Case Studies Guide

This guide provides a complete review of this year’s Award Finalists, highlighting the ideas, innovations and practical improvements that are helping organisations raise standards in customer operations. From transformational change programmes and new ways of working to data-driven decision making and customer-focused innovation, each example demonstrates how organisations are turning challenges into measurable outcomes. Learn from what others have achieved. Reflect on what it means for your organisation. Take at least one idea you can put into practice today.

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