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Learning Academy Box Sets

Take the opportunity to gain accreditation in a specific subject. Our Box Sets are groups of related modules that help you focus your learning. The full box set cost includes your accreditation. To complete accreditation, you need to watch all the modules and complete this form to describe what you have taken from the modules and how you have applied these in your role.
Each Box Set costs £325 +VAT. (Free to anyone on an Assisted Learning Pathway). Click on the descriptions below to book your place now.

Partner Article: Attrition in the Contact Center: Trends in Combatting Employee Turnover

A new hire leaves after 25 days on the job – or never shows up for their first day. Or perhaps an employee with five years at the company submits their resignation, taking their experience and knowledge with them. Whatever the scenario, attrition comes with high costs to teams and the enterprise. Download Centrical's Ebook to read their top tips on attrition.