Learning Academy Box Sets

Take the opportunity to gain accreditation in a specific subject. Our Box Sets are groups of related modules that help you focus your learning. The full box set cost includes your accreditation. To complete accreditation, you need to watch all the modules and complete this form to describe what you have taken from the modules and how you have applied these in your role.
Each Box Set costs £325 +VAT. (Free to anyone on an Assisted Learning Pathway). Click on the descriptions below to book your place now.

Karen Scott

Karen is an experienced Senior Leader whose current role is Senior Tactical Manager at Sky. She has held this position since April 2021 and her key responsibilities are delivering the real time performance for Sky’s customers contacting us about all aspects relating to servicing their account via the telephony route. Karen works as part of the wider planning team to ensure 4500 service colleagues located across multiple sites are mobilised to support being there for their customers. This involves reacting at pace to resolve challenges, deploying tactics where necessary, whilst working closely with a wide range of stakeholders internally and externally to smooth out challenges and recommend actions to deliver a more agile model.
Prior to her role at Sky, Karen worked for Lloyds Banking Group for 22 years’ where she held a variety of different roles across both operational customer facing and central teams. Leading units of 150+ colleagues with experience in managing teams remotely with a proven track record in leading and transforming teams to succeed.