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2024 Partnership Awards: CMS and Student Loans

2024 Partnership Awards

This strong, responsive, and mature partnership has delivered the first ever integration of the OPX back-office system with NICE, and the first integration that NICE has had with a back-office system. Student Loans now has full visibility of staff across the estate, allowing for the dynamic allocation of staff to different roles based on changing needs and operational priorities. Frequent and transparent communication at many levels, and easy access for the SLC team with CMS developers really helped to deliver a solution that meets their customers’ needs. ROI is very impressive, with £925k in year one and savings of up to £3.6m per annum.

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Categories: Library, Planning & Resourcing, Strategy & Leadership, Back Office & Beyond The Contact Centre, Awards Case Studies

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