Learning Academy Box Sets

Take the opportunity to gain accreditation in a specific subject. Our Box Sets are groups of related modules that help you focus your learning. The full box set cost includes your accreditation. To complete accreditation, you need to watch all the modules and complete this form to describe what you have taken from the modules and how you have applied these in your role.
Each Box Set costs £325 +VAT. (Free to anyone on an Assisted Learning Pathway). Click on the descriptions below to book your place now.

2016 Innovation & Transformation Awards: Follow the money: Insight drives improvement at RSA

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A professional, empowered Insight team is building strong credibility at RSA, bringing together diverse, highly-skilled analysts and creating the right climate & structure, as part of a wider Insight & Improvement function. Focus on simple, effective presentation and communication, aligned to continuous improvement, has allowed them to engage stakeholders at very senior levels, generating sponsorship of their insight and the licence to focus where they can achieve the best return for the business. Projects delivered over a 3 year period have yielded independently verified multi-million pound savings, with no IT investment. The same techniques have been used within the Insight Team to improve the quality and speed of service offered to internal customers to deliver a better insight from lower headcount with higher employee engagement.

Key Results

Multi-million pound savings over 3 years
In injury claims, objection rate & claims litigation rate both halved
Backlog in Pet claims reduced by 60%, reducing customer complaints by more than 40%
MI Team NPS rocketed up from -20 to +73
Turnaround time for new data requests in the MI Team cut from 24 days to <48 hours