Our professional community is a unique, safe place to meet and share best practice. Join our networking groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). If you would like to join any of the groups you can click on the images below. Don't worry if you cannot make one of the meetings we will keep you involved in future dates. Or you can register for more than one group here.
Predictive Analysis, Insight & Forecasting
21st Sep 2022, 10:30 - 12:00
13th Dec 2022, 10:30 - 12:00
Scheduling, Working Patterns & Wellbeing
29th Sep 2022, 13:30 - 15:00
15th Dec 2022, 13:30 - 15:00
Tactical Planning & Real-Time Effectiveness
27th Sep 2022, 13:30 - 15:00
13th Dec 2022, 13:30 - 15:00
Reporting & MI Automation
27th Sep 2022, 9:30 - 11:00
13th Dec 2022, 9:30 - 11:00
Analytics network for Speech, Desktop and Text
13th Jul 2022, 13:00 - 14:30
27th Sep 2022, 13:00 - 14:30
13th Dec 2022, 13:00 - 14:30
Quality & Improvement
14th Jul 2022, 15:00 - 16:30
22nd Sep 2022, 14:00 - 15:30
8th Dec 2022, 14:00 - 15:30
Knowledge & Content Management
6th July 2022, 13:00 - 14:30
28th Sep 2022, 13:00 - 14:30
Training & Learning
30th Jun 2022, 13:00 - 14:00
12th Jul 2022, 15:00 - 16:30
Local Government
21st Sep 2022, 13:30 - 15:00
Rail Industry
Next Date TBC
Digital Channel Planning
Back Office & Processing Operations
14th Jul 2022, 11:00 - 12:30
28th Sep 2022, 11:00 - 12:30
14th Dec 2022, 11:00 - 12:30
Field Planning
4th Jul 2022, 13:00 - 14:30
28th Sep 2022, 09:30 - 11:00
14th Dec 2022, 09:30 - 11:00
Branch & Retail
22nd Sep 2022, 09:30 - 11:30
7th Dec 2022, 09:30 - 11:30
Contact Centre Platforms
20th Sep 2022, 13:30 - 15:00
6th Dec 2022, 13:30 - 15:00
Outbound Contact
29th Sep 2022, 10:30 - 12:00
14th Dec 2022, 13:30 - 15:00
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