Published on 27 April 2017
Case Study 2017: Thomas Cook: Building excellent teams and gaining credibility
See the full Case Study
Key Results
- Employee engagement up from 33% to 64% in a year
- Forecast accuracy: variance cut from 20% to just 5%
- Actual data now used to drive forecasts rather than 'gut-feel'
- Reps given ability to plan their own time off in lieu
- Greater visibility of scheduling process
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