MI & Insight Modules

Learn the best practice principles to help you move from data, through analysis to providing actionable insight which is in demand across your business. They will be scheduled through the year and you can submit your interest at any point.

Intro to the Planning Cycle

Date TBC

Learn the role planning plays in implementing your strategic objectives.  Understand the importance of your role and how you can help others.
 - Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan.
 - Learn about the importance of effective data checkpoints, change governance and hand-overs 
 - Play apart in driving continuous improvement and become the nerve-centre of the business

Telling Stories with numbers

In this webinar we explore techniques for presenting and communicating data to support turning insight into action.  These include:

- The Pyramid Principle
- Emotional Engagement
- The Pattern of Great Presentations

Introduction to Coaching

Date TBC

Learn how adopting a coaching approach when communicating with others can help you support and be supported by your peers and deploy a different technique when looking at root cause analysis. Learn about the versatility and benefits of taking a non-directive approach in your communication.

Introduction to Stakeholder Management

Date TBC

This course provides an overview of the fundamental components of successful stakeholder management. Learning outcomes include:

- The value of Stakeholder Identification

- Fundamentals of stakholder mapping

- The benefits of stakeholder influencing

Gathering Qualitative Feedback

Date TBC

Hear about different methods for collecting information along with the pitfalls to avoid. Learn how to engage with your stakeholder to gather feedback and information to improve your planning.

- Understand different methods for gathering feedback

- Improve your questioning skills and start to gather honest usable feedback

- Learn how to gather feedback that make you feel good

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
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Birdhall Lane,
Stockport, SK3 0XA

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