MI & Insight Modules

Learn the best practice principles to help you move from data, through analysis to providing actionable insight which is in demand across your business. They will be scheduled through the year and you can submit your interest at any point.

Accuracy and Confidence

Accuracy is important in any insight or forecast we produce but 100% accuracy is often not possible. In this module we will explore some statistical techniques to understand the accuracy and limitations of our insight and forecasts and how to communicate this with your stakeholders. In this module we will cover:

- Standard Deviation  
- Margin of error  
- The language of confidence

Introduction to Continuous Improvement Methodologies

Date TBC

Understand some of the key models, theories and tools which can simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage your resources.

Scientific Methods

Date TBC

The Scientific method is a great way to structure your analysis to produce measurable and repeatable results.  In this webinar we will look at:

- What is the scientific method?

- Creating a hypothesis

- Testing your hypothesis

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th & 29th September 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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