Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Sabio Vendor Spotlight Series 2: See the WFM AI Assistant in Action

Tuesday 21st April, 12:00

WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decisions
Spot problems early. Understand the cause. Fix them immediately.
Managing workforce performance in real time has never been more complex. Volumes spike unexpectedly, AHT drifts, shrinkage creeps up — and by the time daily reports arrive, the damage is already done.
The Sabio WFM AI Assistant changes that.

In this live webinar, we’ll show how AI can continuously monitor performance, dynamically identify root cause, and recommend the best course of action — all in real time.

Categories: Upcoming Webinar

Webinar: From Insight to Impact: How IGLU Is Using Quality & Analytics to Drive Operational Performance in partnership with Calabrio & Business Systems

Friday 24th April, 12pm

Operational leaders are under increasing pressure to improve performance, maintain service quality and demonstrate measurable impact - all while managing rising demand and increasing complexity across channels.

In this session, we’ll explore how IGLU is using Quality Management and advanced Analytics within its WEM platform to move beyond compliance reporting and towards true operational control.

Featuring practical insight from IGLU’s recent WEM journey, alongside perspectives from Calabrio and Business Systems.

Categories: Upcoming Webinar