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Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

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Virtual Networking Group For Strategy & Leadership

Published on 14 April 2020

Virtual Networking Group For Strategy & Leadership

14th April 2021, 09:30 - 11:30

Event date: 14/04/2021 09:30 - 11:30 Export event

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Target Operating Models & Technology
When we look at how we operate from the customer angle, how do we join up our data, metrics and processes. How do we understand which skills work best for remote working? How best can we evolve new types of service and respond rapidly to change? How do we manage demand across channels, creating a customer experience that makes best use of both automation and the personal touch? 

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Author: Alison Conaghan

Categories: Leadership Forum

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