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Published on 26 June 2025

2025 Awards Case Study: Building a global planning team that works

OVO set out to deliver their vision to become a Forecasting & Planning centre of excellence which would enable them to move onto the next stage of their evolution, to support this they weren’t just looking for a supplier—they were looking for a true partner.

The search for the right partner took them across India, where they met with multiple suppliers. But in Mumbai, something clicked. Firstsource stood out not just for their impressive credentials but because they felt human. From the moment OVO walked through the doors, there was warmth, transparency, and a genuine connection. It was clear this wasn’t just another business transaction; it was the beginning of a strong working relationship.

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2025 Awards Case Study: Building a global planning team that works