Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2026 Best Practice Showcase (Virtual)

Summer 2026

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2026 Best Practice Showcase (In-person)

Thursday 25th June 2026, Queens Hotel, Leeds

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2026: #RaisingStandards (Virtual)

12th - 16th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Conference #RaisingStandards (In-Person)

Tuesday 3rd November 2026, Park Hall Hotel & Spa, Wolverhampton

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

On-Demand Conferences

Catch up on the presentations from our previous conferences.

Published on 21 April 2026

Webinar: See the WFM AI Assistant in Action in partnership with Sabio

Tuesday 21st April 2026, 12:00

WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decisions
Spot problems early. Understand the cause. Fix them immediately.
Managing workforce performance in real time has never been more complex. Volumes spike unexpectedly, AHT drifts, shrinkage creeps up — and by the time daily reports arrive, the damage is already done.
The Sabio WFM AI Assistant changes that.

In this live webinar, we’ll show how AI can continuously monitor performance, dynamically identify root cause, and recommend the best course of action — all in real time.

The WFM AI Assistant is a platform-agnostic AI solution that draws real-time data from:

Contact centre platforms
WFO and analytics platforms
HR systems
CRM solutions

It provides a unified, real-time view of workforce performance through:

Voice-based natural language interaction
Rich, graphical dashboards
Powerful intraday modelling capabilities

The result? Faster insight, better decisions, and improved service outcomes.

Live Demo: See It in Action

During the session, Jim Fleming and Scott Doherty will walk through a live demonstration of the WFM AI Assistant.

Hosts and Speakers

Dave Vernon,
Director of Membership & Best Practice
The Forum

Donna Whyman,
Customer Operations Specialist
The Forum

Jim Fleming,
WFM Solutions Consultant,
Sabio

Scott Doherty,
WFM Solutions Consultant,
Sabio

Comments (0)Number of views (670)

Author:

Categories: On-Demand Webinar Recording

Tags:

Print

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .