2026 Best Practice Showcase (Virtual)

Summer 2026

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Categories: Conferences, 2026 Best Practice Showcase

2026 Best Practice Showcase (In-person)

Thursday 25th June 2026, Queens Hotel, Leeds

Categories: Conferences, 2026 Best Practice Showcase

2026: #RaisingStandards (Virtual)

12th - 16th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

Categories: Conferences, 2026 #RaisingStandards Autumn Conference

2026 Conference #RaisingStandards (In-Person)

Tuesday 3rd November 2026, Park Hall Hotel & Spa, Wolverhampton

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

Categories: Conferences, 2026 #RaisingStandards Autumn Conference

2027 Customer Strategy & Planning Conference (In-person)

Tuesday 27th April 2027, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations"
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

Categories: Conferences, 2027 CSP

On-Demand Conferences

Catch up on the presentations from our previous conferences.

Published on 20 May 2026

Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio

Wednesday 20th May, 12:00

We’re excited to invite you to something truly special.

Join Calabrio for an exclusive webinar on 20th May at 12pm, where we’ll go behind the scenes with Harrods, one of the world’s most iconic luxury brands, renowned for its uncompromising focus on customer experience and excellence.

This is a rare opportunity to hear directly from Liz Whitehouse, Harrods Analytics Analyst, as she shares an honest, practical look at what it really takes to embed analytics and drive value.

In this session, you’ll hear:

Harrods journey from early challenges to building trust, adoption, and finding real value
How they’ve turned insight into immediate action, from uncovering issues in real-time to influencing wider business decisions
The role of quality and analytics in elevating advisor performance and planning for peak

From relaunching their quality programme to building a culture of data-driven decision making, Harrods’ journey is a powerful example of what’s possible when technology meets a true commitment to customer experience. Don’t miss it.

Speakers

Chris Rainsforth
Director
The Forum

Liz Whitehouse
Analytics Analyst
Harrods

Scott Budding
Platform Consulting
Verint

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Categories: On-Demand Webinar Recording

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .