Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2026 Best Practice Showcase (Virtual)

Summer 2026

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2026: #RaisingStandards (Virtual)

12th - 16th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Conference #RaisingStandards (In-Person)

Tuesday 3rd November 2026, Park Hall Hotel & Spa, Wolverhampton

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2027 Customer Strategy & Planning Conference (Virtual)

15th - 19th March 2026

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

2027 Customer Strategy & Planning Conference (In-person)

Tuesday 27th April 2027, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

On-Demand Conferences

Catch up on the presentations from our previous conferences.
The Power of New Perspectives: How Rising Stars Help Shape Change

Published on 15 July 2026

The Power of New Perspectives: How Rising Stars Help Shape Change

Across many environments, established ways of working can slowly narrow perspective. Processes that once made sense become unquestioned routines. Metrics continue to be tracked long after their purpose has faded. Teams develop habits that feel natural but mask inefficiencies. Rising Stars bring a powerful contrast. Their fresh eyes cut through the noise. They ask the simple questions that others avoid. They see gaps that have blended into the background. This ability to observe without assumption often exposes opportunities that were hiding in plain sight.

Yet fresh perspective is only one part of what makes them stand out. The willingness to learn at pace is equally transformative. Many have stepped into roles with limited technical experience and taught themselves new analytical tools, coding languages, or operational disciplines in weeks rather than years. What makes this particularly impactful is not just the speed of their learning but the way they apply it. Instead of learning for learning’s sake, they learn to solve problems, to reduce friction, to make the complex feel simple. Their early contributions become stepping stones for organisational growth.

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Author: Leanne McNamee

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Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team