2025 Best Practice Guide
Raising Standards

Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Strategy & Leadership: Impossible to Inevitable Assisted Learning Pathway

Published on 27 November 2022

Strategy & Leadership: Impossible to Inevitable Assisted Learning Pathway

Virtual Learning

Event date: 08/09/2025 13:00 - 12/09/2025 14:30 Export event

This learning pathway will take you on a journey to help you change your mindset and learn key professional skills to support your role now and in the future.  Combining The Forum’s Learning Academy and i2i Goal Achievement programmes, along with monthly tutorials you can benefit from working alongside a cohort group, bespoke learning and mentoring support from The Forum and i2i.

How it will work?

Starting with a week of bite-sized learning and 1-to-1 support, you can then design your own learning journey over the next 5-months.

The Forum’s learning modules:

Title

Description

Strategy Pyramid

Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals

Stakeholder Mapping

This module provides an overview of the fundamental components of successful stakeholder management.

Understanding People

Explore people patterns to help you interact and influence.  All we need to do is understand ourselves and our stakeholders better.

Principles of Persuasion

It is vital we are able to engage and influence key stakeholders, learn how to change their views on something in order to become an advocate

Target Typology

Learn how do you avoid your targets being misunderstood, misinterpreted and misused

You will also start your i2i journey, with first of 14 learning modules.  In the words of i2i founder Michael Finnigan: “You're about to discover how to unlock your true potential, using the same proven techniques and strategies we've taught to business leaders and elite sports people around the world. You will learn to solve problems that may have been holding you back for years, remove limiting beliefs and barriers to achieving your goals, build confidence, increase resilience and be inspired to new levels of ambition along the way. The Goal Achievement Programme gives you the tools to be at your very best more often and to achieve new heights in whatever you commit to.”

Following the launch week, you will have access to The Forum’s Learning Academy Modules taking advantage of the variety of courses on offer.  The monthly tutorials will keep you focused and help to stay on target to achieving your goals.

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Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team