Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations"
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

On-Demand Conferences

Catch up on the presentations from our previous conferences.

Published on 18 October 2023

Sensée and Bupa homeworking team named Outsourcer of the Year at the 2023 Northern Contact Centre Awards

The Sensée team comprises over 200 home-based advisers who handle health enquiries for Bupa customers. This covers everything from detail changes to conducting assessments of customer conditions against eligibility criteria, and booking treatments. The team also assists with Bupa Mobile App & website queries via webchat, email and phone.

Business partners for 7 years, the Sensée and Bupa relationship is not just longstanding but possibly the most mature outsourcing relationship in the UK work-from-home/hybrid space.

The annual Northern Awards is a celebration of contact centre excellence for businesses operating in the North of England. Other winners at the 2023 Awards were Ageas, BT, EE, Foundever, IAG Loyalty, Motability Operations, NFU Mutual, Proximo Group, RAC Motoring Services, Shared Services Connected Ltd, and Verastar Ltd. The event was organised and operated by the Northern Contact Centre Forum, a networking organisation that supports contact centres right across the North of England.

“We are extremely proud of the hard work and dedication of the Bupa homeworking team and delighted that their achievements have been recognised with this Award” said Paul Whymark, Chief Operating Officer, Sensée.

ends

About Sensée

Sensée is the UK’s only pure-play contact centre outsourcing company with a 100% at-home employed workforce. With our 15+ year know-how in sourcing nationwide the cream of the crop, we provide award-winning ‘talent on tap’ to the UK’s most beloved brands. Sensée’s technology division Cloudworks, provides Hybrid Working innovations on a true cloud SaaS basis for contact centre operators to optimise their hybrid workforces’ wellbeing, productivity and engagement. These solutions are TeamTonic® for micro-staffing and self-rostering of hybrid resource; and LiveDesk™ to bring together distributed workers in one web app so they access the same real-time information, support and care, wherever they work from -and whomever- they work for. By eliminating the daily commute, as well as creating sustainable careers for people anywhere that have a need or desire to work for home, Sensée's is a social instrument for positive change by helping create sustainability for our planet and communities.

For further information contact:

Michael Gray
tel: +44 (0)7785 705587
e-mail: michael.gray@sensee.co.uk

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