2020 Vision: Customer Strategy & Planning 2020​

28th & 29th September 2020, Grand Hotel Gosforth, Newcastle​

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals and business operational leaders. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

See all our awards finalists: Innovation Awards - Team Best Practice - Supplier & Client

Monday morning Sessions

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Monday Lunchtime Sessions

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Monday Afternoon Sessions

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Tuesday Morning Sessions

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Tuesday Lunchtime Sessions

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Tuesday Afternoon Sessions

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Gold Sponsors

Silver Sponsors

  

Leadership Sponsors

 

Dinner Sponsor

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

Upcoming modules

We have a wide range of virtual modules coming up.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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