Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations"
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

On-Demand Conferences

Catch up on the presentations from our previous conferences.

Analysts as Improvement Champions

Description: The role of analysts as improvement champions. Explore the three phases of improvement and identify how you can make the most difference.

Notes: This is a new module intended as part of the introduction to the Box set; How to Drive Improvement with Data & Insight but can also be an independent module

Shaping the Future the 4 Stages of Insight

Description: Shaping the future: the 4 stages of insight. Learn how to move from hindsight to foresight and help prepare our organisations for whatever happens in a fast-changing world.

Notes: This is a new module intended as part of the introduction to the Box set; How to Drive Improvement with Data & Insight but can also be an independent module

The Scientific Method

Description: The Scientific Method: become a trusted source of information. Understand how to create an operating rhythm for analysis, which builds trust and confidence in your conclusions. This includes the first of our exercises to help you identify gaps and opportunity in your current approaches.

Notes: This is a new module intended as part of the Box Set How to Drive Improvement with Data & Insight but can also be an independent module

The Scientific Method and the Improvement Cycle

Description: Using the Scientific method to drive improvement. In this module we link the scientific method to the three phases of improvement, and get you started on the next of the practical exercises.

Notes: This is a new module intended as part of the Box Set How to Drive Improvement with Data & Insight but can also be an independent module

Prioritising Opportunities for Improvement

Description: Explore how to focus on the right issues, how to create time to learn and how to balance proactive and reactive work, as analysts.

Notes: This is a new module intended as part of the Box Set How to Drive Improvement with Data & Insight but can also be an independent module

An Introduction to Accuracy & Confidence

Description: Understand the key statistical considerations that will ensure your conclusions are well founded and can drive confidence. The separate Statistical Confidence box set is an opportunity to drive this further.

Notes: This is a new module intended as part of the Box Set How to Drive Improvement with Data & Insight but can also be an independent module

An Introduction to Accuracy & Confidence

Prioritising Opportunities for Improvement

The Scientific Method and the Improvement Cycle

Problem Statements & Hypotheses

The Scientific Method

Shaping the Future the 4 Stages of Insight

Analysts as Improvement Champions

Adding Value as Insight Analysts

Box Set: How to drive improvement with Data & Insight Confirmation

Box Set: Driving improvement with Data & Insight

These modules explore the role of insight analysts, and the scientific method, in shaping decisions, generating measurable improvement, and engaging key stakeholders. The modules include practical exercises to help you identify gaps and opportunity in your current approaches.

Introduction to Shrinkage (TL)

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .