We are currently updating our CRM software so the forms on our website may not work correctly.

If you want to book a place on our training or conferences, please email events@theforum.social and we will process your request.

Apologies for any inconvenience.

Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2026: #RaisingStandards (Virtual)

12th - 16th October 2026

2026: #RaisingStandards (Virtual)
Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
Read more

Categories: Conferences, 2026 #RaisingStandards Autumn Conference

2026 Conference #RaisingStandards (In-Person)

Tuesday 3rd November 2026, Park Hall Hotel & Spa, Wolverhampton

2026 Conference #RaisingStandards (In-Person)

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

Read more

Categories: Conferences, 2026 #RaisingStandards Autumn Conference

2027 Customer Strategy & Planning Conference (Virtual)

15th - 19th March 2026

2027 Customer Strategy & Planning Conference (Virtual)
Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 
Read more

Categories: Conferences, 2027 CSP

2027 Customer Strategy & Planning Conference (In-person)

Tuesday 27th April 2027, Grand Hotel Gosforth Park, Newcastle

2027 Customer Strategy & Planning Conference (In-person)

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

Read more

Categories: Conferences, 2027 CSP

2027 Best Practice Showcase (In-Person)

22nd June 2027, Cedar Court Hotel Bradford/Leeds

2027 Best Practice Showcase (In-Person)
Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.
Read more

Categories: Conferences, 2027 Best Practice Showcase

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Showcase Summary

Showcase Summary

Final thoughts and summary of key themes and takeaways by The Forum and gold sponsor TKG.
Partnerships

Partnerships

Technology is the key enabler for success in our industry and it is key that relationships between end users and technology providers continue to improve, so raising standards in customer operations. 
NCFE x SVL were totally aligned in the requirements from a new CCaaS implementation and how this delivered a seamless journey to delivery of a truly omni channel platform. 
NatWest wanted to offer more than just the minimum for their vulnerable customers, so worked with National Support Network to offer trusted support that went beyond just banking.
Awards Panel Discussion

Awards Panel Discussion

Hear best practice from a panel of individual and team award winners across Planning, Insight and Learning/Knowledge. Featuring SSCL, LNER, OVO Energy and HGS.
Enhancing Performance on a Complex Energy Account

Enhancing Performance on a Complex Energy Account

In this panel session, Phil Cochrane (Firstsource) and Lee Middleton (Centrical) take you inside a 10-week pilot on a complex energy account, sharing what worked, what they would do differently, and how the results stack up.
Forum Focus: Verint

Forum Focus: Verint

Join this 20-minute presentation from Verint on a key topic.
Shaun Jardine, SSCL

Shaun Jardine, SSCL

Shaun Jardine, Planning Manager of the Year, SSCL describes how he has rebuilt the foundations of planning, introducing new techniques, tools and thinking to build trust ensuring Planning have a seat at the Leadership table
BT Group

BT Group

BT Group explain how they connected governance, planning, technology, and leadership into a joined-up operating model. 
Unlocking the value of your data

Unlocking the value of your data

In this session, Fournet explore why 55% of all data isn't used and what you can do to leverage the insights you are missing. Attending this session will provide you with the steps to improve visibility of your operation and improve the output of AI tools and processes.
Karl Fletcher, Novuna

Karl Fletcher, Novuna

Karl Fletcher from Novuna, Innovation Award Judge and latest Forum Fellow, gives his thoughts on the importance of community and networking for teams in the industry.
Innovation of the Year, NFU Mutual

Innovation of the Year, NFU Mutual

Innovation of the Year Award winner, NFU Mutual, tell their award winning story of how they connected governance, planning, technology, and leadership into a joined-up operating model that demonstrates how to deliver strategic transformation at enterprise scale. 
TKG Opening Keynote

TKG Opening Keynote

A keynote and discussion from our gold sponsors TKG.
Sarah Thompson, Marshmallow

Sarah Thompson, Marshmallow

Sarah Thompson from Marshmallow Insurance as she gives her thoughts and top tips on getting the most from networking.
Opening Keynote

Opening Keynote

A day of learning opens with framing of the day from The Forum. 
As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .