Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.

Look here for our Leadership Forum events

National Conference 2021

9th November 2021, Venue TBC

Our National Conference offers a community focus of thought leaderships, workshop based discussion and networking. Dedicated workshops for Planning, Insight and Quality are designed to help you identify areas of improvement with practical takeaways.

This year's conference is face-to-face, with a series of keynotes and open networking discussions.

We will follow this up with some virtual sessions for those who cannot travel as they have been so popular.

As always with our events, these will be highly interactive with thought leadership stimulating new ideas and lively discussion.


Previous Conferences

Catch up on the presentations from our previous conferences.

Capacity Planning, Forecasting & Budgets Assisted Learning Pathway

Published on 06 September 2020

Capacity Planning, Forecasting & Budgets Assisted Learning Pathway

W/C 6th September 2021, Virtual Learning

Event date: 06/09/2021 11:00 - 10/09/2021 15:30 Export event

This course gives you knowledge to support you in your role and overcome the obstacles you face, to help you create a culture of data-driven decision making.

After this course, you will understand;

  • The key numbers in a capacity plan & how to explain them
  • How plans & forecasts flows from strategy & budgets through the entire planning cycle
  • Managing data to ensure a single version of the truth

Assisted Learning Pathway

  • Kick off with a virtual learning week1-2 hours each day.  
  • For the following months, you dig deeper, opting in to as much support as you require: specialist online learning modules, videos or case studies and discussion, with dedicated tutors for every cohort.
  • Join us for final workshop at the pathway end, where you come together as a group for further training, to crystallise your new network and plan the next stage of your development journey.
  • Gain accreditation and a certificate at the end of the programme, if you opt in to the full programme of learning, with a Certificate of Commendation for those who achieve outstanding results!
  • All at the standard price of just £1,250+VAT per person - to support you in making change happen in your workplace. 

Course Date

Start Date Location
w/c 6th September Virtually

Price

Price £1250
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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