2025 Best Practice Guide
Raising Standards

Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Customer Strategy & Planning Conference (Virtual)

16th - 20th March 2026

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

2026 Best Practice Showcase (Virtual)

Summer 2026

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2026 Summer Best Practice Showcase (In-person)

Thursday 25th June 2026, Queens Hotel, Leeds

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Can Employers’ Efforts to Reduce Stress Actually Be Making It Worse?

Published on 24 September 2025

Can Employers’ Efforts to Reduce Stress Actually Be Making It Worse?

In recent years, more and more companies have started to recognise the importance of mental health and stress management in the workplace. As businesses realise how stress impacts not just employees but also the overall success of their organisation and customer satisfaction, many have rolled out initiatives like flexible working hours, wellness programs, and policies promoting work-life balance. These all sound great in theory, right? But interestingly, some employees report that these well-intentioned efforts are actually causing them more stress.

So, can it be true? Could employers’ attempts to reduce work-related stress actually be adding to it? Maybe, just maybe, there’s a gap between what companies think will help and what employees actually need. Let’s take a closer look at some common workplace strategies, how they sometimes backfire, and what companies can do to truly support their teams.

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This article was first published in the 2025 Best Practice Guide - Raising Standards

To download a full digital copy of the Best Practice Guide, click here.

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Author: Leanne McNamee

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