Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations"
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

On-Demand Conferences

Catch up on the presentations from our previous conferences.

Published on 05 November 2018

1-Day Telling A Story With Numbers Workshop

Date TBC

The Course

This one-day course teaches delegates techniques for presenting and
communicating data to support turning insight into action.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

Course Leader

Ian Robertson

Ian Robertson is an Insight Specialist providing a range of membership support including training, research and presentations.

Learning Outcomes

Be able to display complex data in a simple way
Have techniques for emotional engagement
Have a clear engagement strategy

What our attendees said

“I am able to talk more confidently about successes & deliver better messages to stakeholders”

“Different ways of presenting data; don’t overcomplicate it”


Course Date
Start Date	End Date	Location
TBC	TBC	TBC

Price
Member		£545
Non-Member		£595
*All prices exclude VAT

Enquiry Form
Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

Comments (0)Number of views (17191)

Author: Leanne McNamee

Categories: The Professional Planning Forum, The Data, Analytics & Insight Forum, One-day Workshops, Telling a Story with Numbers

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .