Best Practice Events & Site Visits

We facilitate site visits and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Due to the current situation, we are turning our Best Practice Site visits into a virtual experience. More information is available on each visit below. Just click on Read More.
 

Confidence In Planning Transforms The Operation At Yorkshire Ambulance Service

Published on 07 July 2019

Confidence In Planning Transforms The Operation At Yorkshire Ambulance Service

Virtual Site Visit, 7th July 13:00

Your chance to visit our Innovation & Transformation finalists, Yorkshire Ambulance Service, who are taking planning techniques to other areas of the business with amazing results.

confidence in planning transforms the operation at Yorkshire Ambulance service

See how core planning principles have transformed the ambulance emergency service across Yorkshire, with great collaboration and leadership the key to gaining trust and making change possible. 

Summary 

The Ambulance Response Programme (ARP) has transformed patient response times through changes in resource utilisation for the 999 service. With the transformation team, Resource Planning stepped up to provide confidence in decisions, through implementing a planning cycle with patient care at the heart. 130 FTE efficiency was created by developing demand-led, end-to-end planning. The overtime strategy saved in excess of £2 million and all seven performance targets are now being met. Career development, important to colleagues, retains skills in a sector with key shortages. Furthermore, hearts and minds have been changed through accuracy of forecasts and engagement. Doors have opened up to further change. Planning is fully integrated within the Leadership Team and called on by other ambulance services for their own transformation programmes.

Results 

  • Resource per incident cut from 1.20 to 1.08 in 18 months, saving 100 FTE 
  • Hitting all 7 national performance targets (previously 2) 
  • 92% schedule fit – up 2% saving 30 FTE of effort 
  • £2m+ saved in overtime payments 
  • Increased 75% staff survey response rate 
  • All colleagues feel their role makes a difference to patients 

Be inspired by how much sustained benefit came from investing in strong planning capability, for the long-term, in a complex field operation. This story stands out for the way in which operations and support functions have become engaged in planning, taking them on a strategic journey of transformation together. 

Outline Agenda

13:00   Introductions: Forum introduction and a quick introduction from everybody present

13:15   Finalist Story: The finalist shares their story in a presentation

13:45   Meet the team: Speak to those involved about how they have delivered 

14:30   Break

14:45   Networking & Discussion: A chance for delegates to reflect and seek advice from the finalists

15:45   Takeaways & Next Steps: What have you taken from this session? What will you do differently?

16:00   Close

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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