Assisted Learning Pathways

Our Assisted Learning Pathway is a six-month programme which blends virtual learning with regular tutorials, so you can join from wherever you are. Explore how to implement new approaches in key specialist areas, with modules updated to show the latest trends & development. Build skills in bite-sized steps and in interactive ways, as part of a group alongside others. Upcoming dates are shown further down this page.


Assisted Learning Pathway Feedback 

“On both a personal and professional note, the timing of this programme was perfect! It has changed my way of thinking about not just  work but also personally to different situations. It has made me more proactive in preparation for meetings/presentations as I am able to apply the techniques I have learned to get the desired results from my audience and to also ask more insightful questions to gain a better understanding of the task/situation. I have applied this to my immediate team but also to my wider stakeholders.”  James Waller, Strategic Change Analyst, e.on

Best Practice in Planning Assisted Learning Pathway

W/C 6th September 2021, Virtual Learning

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this course, you will;

 - See how each planning stage impacts others
 - Explore the importance of handoffs and the data journey
 - Understand the importance of shrinkage and forecasting in maintaining an effective plan

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team

join the following members who have participated


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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