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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Upcoming Conferences
Annual conferences dedicated to the needs of their communities.

On-Demand Conferences
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change. Available to Forum Members

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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