2025 Best Practice Guide
Raising Standards

The Forum Awards

Your journey of recognition starts here

2025 Innovation & Transformation Awards Finalist Videos

Winners
  • Overall Innovation of the Year Award - Brightwell
  • Raising Standards Award Winner - The AA
  • The Innovation & Transformation award for Digitalised Personalisation – Brightwell
  • The Innovation & Transformation award for Reinventing Service – The Guinness Partnership
  • The Innovation & Transformation award for Customer Journeys – Aldermore Group
  • The Innovation & Transformation award for People First Planning – The AA
  • The Innovation & Transformation award for Customer Enablement – OVO Energy
  • The Innovation & Transformation award for Predictive Planning – Monzo Bank
To see all videos click on the dropdown at the top left below.