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The Forum Awards
Your journey of recognition starts here
Awards
Past Winners & Finalists
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2020 Planning Award Winners & Finalists
2020 Awards Winners & Finalists - Planning
Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. The Awards were presented on Friday 11th September 2020
Individual Awards
- Rising Star:
Joann Kotze
, RSA
- Analyst of the Year:
Lisa Holt
, Severn Trent Water
- Analyst of the Year:
Jennifer Allan
, Sky
- Manager of the Year:
Mark Brown
, Virgin Media
Team Awards
- Field Planning Team of the Year:
Severn Trent
- Real-time Team of the Year:
RSA
- Team of the Year:
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