Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. The Awards were presented on Friday 11th September 2020

Individual Awards
 - Analyst of the Year: Lu Katz, RS Components
 - Manager of the Year: Henry Carman, Legal & General

Team Awards
 - Team of the Year: Dwr Cymru Welsh Water