Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. The Awards were presented on Friday 11th September 2020

Individual Awards

 - Rising Star: Joann Kotze, RSA
 - Analyst of the Year: Lisa Holt, Severn Trent Water
 - Analyst of the Year: Jennifer Allan, Sky
 - Manager of the Year: Mark Brown, Virgin Media

Team Awards

 - Field Planning Team of the Year: Severn Trent
 - Real-time Team of the Year: RSA
 - Team of the Year: LV=