Recognition for technology or outsource partnerships which gives an opportunity to raise the profile of both brands. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations. The Awards were presented on Friday 11th September 2020

High Commended
 -  AA Ireland & ServisBOT
 - Clarks & Cirrus

Partnership of the Year
 - Outsource Partnership of the Year: The Very Group & Webhelp
 - Client & Supplier Partnership of the Year: VitalityHealth & Ember Services