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The Forum Awards

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2020 Innovation & Transformation Award Finalists

Our coveted Awards showcase organisations that are leading the way, engaging customers and creating a great place to work. Let these team inspire you and enter yourself in 2021. The winners were announced on Friday 11th September 2020.

The over all 2020 Innovation & Transformation Of the Year Award was given to Openreach
 - Award for Innovation at Pace: Openreach
 - Award for Enterprise Planning: Yorkshire Ambulance Service
 - Award for Collaborative Culture: Three Ireland
 - Award for Continuous Improvement: Sky
 - Award for Business Process: Legal & General Group Protection
 - Award for Customer & Colleague: Jet2 Holidays
How chat bots are transforming the online sales journey at AA Ireland

How omni-channel transforms customer experience in retail at Clarks
Planning: keeping ahead of the change curve in travel at Jet2

Transforming the back office for clients & colleagues at Legal & General
Building a culture of wellbeing: dashboards and coaching at Legal & General
Planning training onboard from London to Inverness at LNER

Planning transformation and systems thinking
at LV=
AI & process transformation at pace and scale in Openreach.
Transforming Sales: joining together for the customer at RS Components

Strategy and budget planning join up the business
at RSA
Planning as a strategic capability for the business at Sky

The Customer Closeness Centre: releasing innovation at The Very Group
Planning & insight: the heart of an improvement culture at Three Ireland
Speech analytics for quality & customer experience at VitalityHealth
Confidence in planning transforms the operation at Yorkshire Ambulance Service