Innovation & Transformation Awards Judging Panel 2020

Experienced external judges, together with experts from The Forum, visit finalists on-site, to meet with agents, managers and others to individually assess the scope and impact of each innovation.

Zoe Smy

Published on 04 September 2019

Zoe Smy

Zoe Smy, Lead Planning Manager for BGL Group

Responsible for multi-functional planning reaching across inbound, outbound, web chat and digital innovation/AI. She has over 20 years’ experience in contact centre planning and holds a BSc in Customer Contact Management.
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Author: Leanne McNamee

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