Awards Judging Panel 2021


Richard Brimble

Published on 07 May 2019

Richard Brimble

Richard Brimble, Managing Director at Understanding & Learning Ltd

Richard, a European Call Centre & Customer Service lifetime achievement award winner, has advised companies on bringing about improved communication, customer experiences and sustainable change for nearly 30 years. Richard is co-author of Understanding – Keeping the Human Factor Alive in the Digital Age. He is Managing Director of change management consultancy Understanding & Learning.

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Author: Alison Conaghan

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