Innovation & Transformation Awards Judging Panel 2020

Experienced external judges, together with experts from The Forum, visit finalists on-site, to meet with agents, managers and others to individually assess the scope and impact of each innovation.

James Brooks

Published on 04 September 2019

James Brooks

James Brooks, Innovation Principal at Capita

James has 16+ years’ contact centre experience, serving in numerous analytical and technology based roles. His current areas of focus lie in emerging and disruptive technology and the application of AI and Machine Learning to enhance customer experience.

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Author: Leanne McNamee

Categories: Conferences, 2020 Judges



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