Awards Judging Panel 2023

2023 Community Conference (Virtual)

2023 Community Conference (Virtual)

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Focussed discussions and presentations

2023 Customer Strategy & Planning Conference (Virtual)

2023 Customer Strategy & Planning Conference (Virtual)

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Focussed discussions and presentations

2024 Customer Strategy & Planning Conference (Face-to Face)

2024 Customer Strategy & Planning Conference (Face-to Face)

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Focussed discussions and presentations

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Customer Strategy & Planning 2020

Customer Strategy & Planning 2020

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations

David Vernon

David Vernon

Snr WFO Solutions Consultant 

Aspect

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Ian Gibson

Ian Gibson

Interim Ops Manager,

Maximus

James Brooks

James Brooks

Innovation Principal

Capita

Leadership Forum

Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

Lorna Norris

Lorna Norris

Head of Resource Planning

Senior Manager, Strategic Governance

Mike Migliore

Mike Migliore

Managing Director - Lifetime Value

The Modular Analytics Co.

Nathan Milne

Nathan Milne

Demand Management Lead 

Co-operative Bank

National Conference November 6th 2019

National Conference November 6th 2019

Our National Planning, Insight and Quality conferences were co-located, a high value, action-oriented day of networking and knowledge sharing that is relevant to your job role, whether an analyst or a leader. Catch up on the Keynote videos and session presentation slides by clicking read more.

This highly-rated event is far more than just a conference.

- New ideas and techniques to take back into your organisation
- Great ways to benchmark, develop new ideas and network with fellow professionals
- An exceptional blend of stimulating speakers and practical workshops
- Learn first-hand from practitioners and business leaders across many different sectors

Nick Moule

Nick Moule

Head of Planning

Capita

Richard Moore

Richard Moore

Enterprise Analytics Leader

Anglian Water

Zoe Smy

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket