My Training
My Account
My Account
Home
Our Community of Members
Our Forums
Professional Planning Forum
Data, Analytics & Insight Forum
Quality & Customer Experience Forum
Strategy & Leadership Forum
Back Office & Digital Forum
Field & Retail Planning Forum
Knowledge Management Forum
Learning & Training Forum
Contact Centre Technology Forum
Getting involved
Becoming a Member
Becoming a Partner Member
Learning Academy
Professional Accreditation
Standards Benchmarking
Professional Services & Consultancy
Events
Calendar
Conferences
2024 Autumn: #RaisingStandards (Virtual)
2024 Autumn: #RaisingStandards (In-person)
2025 Spring Customer Strategy & Planning (Virtual)
2025 Spring Customer Strategy & Planning (In-person)
2025 Spring Awards Party
2025 Summer Best Practice Showcase (In-person)
2025 Summer Best Practice Showcase (Virtual)
2025 Autumn: #RaisingStandards (Virtual)
2025 Autumn: #RaisingStandards (In-person)
Previous Virtual & In-person Conferences
Virtual Network Groups
Leadership Networking & Events
Assisted Learning Pathways
Upcoming Webinars
On-Demand Webinars
Awards
Awards Entry
2025 Spring Awards Party
Past Winners & Finalists
2024 Awards Winners & Finalists Videos
2023 Awards Winners & Finalists Videos
2022 Awards Winners & Finalists Videos
2021 Awards Winners & Finalists Videos
2020 Awards Winners & Finalists Videos
Awards Judges
Forum Fellows
Forum Heroes
Learning Academy
Assisted Learning Pathways
Learning Academy Box Sets
On-Demand Modules
GROW
Upcoming Webinars
On-Demand Webinars
Professional Accreditation
Resources
Library
Best Practice Guides
On-Demand Videos
The Forum App
Partners Directory
Jobs
Contact Us
Get in touch
Subscribe to News & Updates
Meet the Forum Team
Innovation & Transformation Awards
2023 Winners & Finalists
Winners
Overall Innovation of the Year -
FIS
Customer & Colleague Experience -
FIS
Automation & Continuous Improvement -
Water Plus
Inclusivity -
Northern Rail & Hellon
2022 Winners & Finalists
Winnners
Innovation of the Year was won by
Sky Agile Planning Team
Planning Transformation:
Sky Agile Planning Team
Unlocking Value:
FIS
Leadership Transformation:
BT-EE-Plusnet (Customer)
Digital Innovation:
Dwr Cymru Welsh Water
2021 Winners & Finalists
Winners
Innovation of the Year was won by
North Yorkshire County Council
Collaborative Innovation:
North Yorkshire County Council
Learning Culture:
FIS Group
Engaged Homeworking -
Sensée
Collaborative Planning -
Serco
2020 Winners & Finalists
Winners
The over all 2020 Innovation & Transformation Of the Year Award was given to
Openreach
Award for Innovation at Pace:
Openreach
Award for Enterprise Planning:
Yorkshire Ambulance Service
Award for Collaborative Culture:
Three Ireland
Award for Continuous Improvement:
Sky
Award for Business Process:
Legal & General Group Protection
Award for Customer & Colleague:
Jet2 Holidays