A host of bite-sized learning modules that are flexible and affordable

Over 140 modules of learning form the backbone of our academy, allowing you to focus on what is most relevant and important. Join the courses as online webinars for just £40pp and pace yourself, with learning modules every month or quarter, to build a development plan for the year that is bespoke to your needs.


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Forecasting & Analysis series
Planning

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Capacity Planning
Planning

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Scheduling & Wellbeing
Planning

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MI & Insight
Data, Analytics and Insight

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Impact Professional
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Continuous Improvement
Quality & Customer Experience

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Operational effectiveness & Real Time
Planning

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Case Studies
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Strategic Analyst
All Forums

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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