Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum hold events for leaders to network and hear from inspirational speakers through out the year.

Leadership Forum

Published on 26 September 2018

Leadership Forum

26th September, Blackfriars London

Leadership Forum - 26th September  

Blackfriars, London  8:30 - 13:00

Our Keynote speaker David Simoes- Brown , CEO at 100% Open will talk about  "Open Innovation " including the crowd sourcing of ideas.

David is an evangelist for open innovation. His background in advertising strategic planning led to a deep fascination with human nature and emotions. 100% Open is already changing the culture of multinationals. David brings a truly global perspective, trained as a qual & quant researcher, specialising in research on human emotions, with experience in innovation, product design, identity design and brand strategy.

It will be a morning of simulating thought, discussion and networking with other business leaders. We will work in groups addressing one of our key issues together and exploring new approaches by solving together. After lunch, if you can stay, there will be round-table workshops – including groups for award judges and peer-assessors in our standards programmes.   


Hosted in the UBM building in Blackfriars, overlooking the City of London, this prestigious leadership event is a great chance to meet with colleagues and discuss the issues raised.

08:15 Arrive for networking and breakfast.
09:00 Presentation followed by discussion and the chance to interact with our keynote speaker 
13:00 Close 
You may wish to stay for lunch and meetings afterwards

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