Contact: Chris Gibson
Tel: 01483 685360
email: info@qstory.co.uk

QStory is the UK’s first end-to-end Intraday Automation solution. Based in Guildford, QStory provide a suite of cloud-based tools that are deployed in contact centres across the UK, Ireland, South Africa and the Americas.

Winners of an Everline Future 50 Award and finalist for ‘Contact Centre Product of the Year’, QStory’s Intraday Automation solution, ARTI™ is the next step-up for contact centre performance. ARTI automatically identifies and recommends the changes that needed, matching the demand with resources available. WhyDetector™ provides automated reporting with total transparency giving not just the what but why it happened, seconds after the data is made available. Automated Holiday Approval (AHA™) automates, simplifies and enhances the holiday booking process.

Fully integrated with all WFM solutions, any CRM, speech analytics and ACD system, Intraday Automation is the only solution that proactively manages the whole day.


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

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