Contact: Chris Gibson
Tel: 01483 685360
QStory is the UK’s first end-to-end Intraday Automation solution. Based in Guildford, QStory provide a suite of cloud-based tools that are deployed in contact centres across the UK, Ireland, South Africa and the Americas.
Winners of an Everline Future 50 Award and finalist for ‘Contact Centre Product of the Year’, QStory’s Intraday Automation solution, ARTI™ is the next step-up for contact centre performance. ARTI automatically identifies and recommends the changes that needed, matching the demand with resources available. WhyDetector™ provides automated reporting with total transparency giving not just the what but why it happened, seconds after the data is made available. Automated Holiday Approval (AHA™) automates, simplifies and enhances the holiday booking process.
Fully integrated with all WFM solutions, any CRM, speech analytics and ACD system, Intraday Automation is the only solution that proactively manages the whole day.