Pete Dunn, Quality & Customer Experience Specialist

pete.dunn@theforum.social

Pete came from Npower as Quality Manager and has recently joined The Forum bringing a passion for gaining, sharing and using as much knowledge as possible in quality assurance, regulatory requirements & risk governance, project delivery, stakeholder engagement and continuous improvement activity with the aim of helping everyone to deliver the best possible customer service experience.

He has worked in the customer contact industry for almost a decade, working for the last 3 years with in-house and on/offshore partners on Quality Control, Assurance and Management Framework design, development and delivery as well as managing teams of Analysts and Senior Analysts in day to day assurance activity across Front and Back Office functions.

He also coached one of the inaugural Quality Analyst of the Year winners, has been commended as a Rising Star and was awarded the Challenge Award in 2016.

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Steve
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