Steve Woosey, Chief Executive
0161 432 1015

Steve Woosey, our CEO, will be leaving us on 21st July. Over the last 12 years he has played a key role in building up our professional communities to be a beacon of best practice and innovation in customer contact. Please join with us in wishing him well in his new role as Director of Call Centre Operations at Domestic & General. Domestic & General are very fortunate in being able to bring his knowledge and passion to bear in their quest for excellence. We look forward to seeing Steve at future Forum events as he and his new teams share their stories of transformation and success.

As Chief Executive of The Forum, Steve is passionate about the promotion of best practice and effective planning in customer contact operations and the professionalisation of this industry through accreditation and qualifications.

Steve is an award winning industry recognised expert in Contact Centre management. Through his work with both AVIS Europe and The Forum he has managed a successful operation, trained, developed best practice and given on-site support to many individuals and centres across the UK. Part of the industry since 1995, and with exposure to a wide number of centres from all industry sectors, he displays a true understanding of what works in contact centres today and innovation for tomorrow.

Steve has presented at conferences and seminars across the UK, is actively involved in judging many of the UK contact centre awards and has helped drive performance improvement in many of the UK’s contact centres.



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