Contact: Nick Herbert
Tel: 0345 260 8060

Adexchange help clients reduce agent workload and improve Contact Centre performance by designing better customer journeys and creating more effective content. We improve results across Email, Chat, SMS, Web, Social, Survey, Live Agent and IVR by bringing the skills to influence customer behaviour and response. By applying best practice principles to every touchpoint we typically help our clients:

  • Increase channel shift
  • Reduce agent workload
  • mprove self-service rates

Adexchange simultaneously reduce operational cost and improve CX while ensuring Tone of Voice remains consistent across every channel. Our work is effective, measurable and available in over 30 languages across 44 territories.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

Copyright © 2020 - All Rights Reserved -