Gathering Qualitative Feedback
Hear about different methods for collecting information along with the pitfalls to avoid. Learn how to engage with your stakeholder to gather feedback and information to improve your planning.
- Understand different methods for gathering feedback
- Improve your questioning skills and start to gather honest usable feedback
- Learn how to gather feedback that make you feel good
Introduction to Stakeholder Management
Without being able to work alongside key stakeholders, there is little value to being an excellent planner as your plans will not come to fruition! You need to understand who your stakeholders are and how to communicate with them successfully.
- Learn how to map your stakeholder network
- See how different people benefit from different approaches and language
- Understand how to make your outputs flexible for multiple audiences
The Strategy Pyramid
Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module;
- Understand your organisational goals
- See how to balance your strategies
- Learn how to align the right metrics and targets to your strategies
Principles of Persuasion
It is vital that Planning, Quality and Insight teams are able to engage with and influence their key stakeholders within their organisation. Stakeholders may need to be persuaded to change their view on something in order to become an advocate.
- What is Persuasion?
- Cialdini’s Principles of Persuasion
- Key Persuasion Techniques and the Influencing Toolkit
Benchmarking
Benchmarking is important in understanding best practice, comparing ourselves with our competitors and becoming the best, but there are many pitfalls to avoid. In this module;
- Hear the value of benchmarking
- Learn how to avoid the common mistakes
- Hear our top tips for benchmarking
Understanding people (including how to say no)
Understanding Growth / Fixed mindset:
- What happens in our heads when we hear or say "no"
- Learn to handle objections
Communication Planning
This module will help you to create an effective communication plan to deliver the right information at the right time, with natural review points to continual refresh and maintain relevance.
- Being clear on your purpose
- Review different channels and methods for distribution
- Understand the best time to deliver
Stakeholder Mapping
This course provides an overview of the fundamental components of successful stakeholder management. Learning outcomes include:
- The value of Stakeholder Identification
- Fundamentals of stakeholder mapping
- The benefits of stakeholder influencing
Introduction to Influencing Skills
Being able to influence the decision of others is a key skill for all planners. In this session, learn the basic approaches which will allow your audience to process information in their own way, using their beliefs and memories to deliver great outcomes.
- Learn the difference between Tell, Ask and Influence
- Understand how people make decisions
- See how the language of engagement helps influencing
Managing People – Module 1
This is the first in a series of three modules exploring the skills required for effective People Management. In this module
- Explore why managers – especially inexperienced managers – need support and help to thrive in their new role
- Learn about the art of delegation; why it is important and the various stages of effective delegation