Margot Vanwynendaele didn’t plan to lead major projects when she joined Trainline three years ago. Starting as an agent for the French team, her role was straightforward: answer calls, support customers, and keep things running smoothly. But curiosity and a knack for problem-solving soon led her down a different path. Nine months in, she shifted to the planning team, where she’s now an Operational Resource and Data Analyst. The job involves everything from creating schedules and forecasts to supporting teams across Europe with the tech they rely on daily. This year, though, Margot’s role expanded in ways she never expected.

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