Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.

You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level

- Jane Smith

- Mohamed Ahmed
- David Green
- Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.

Module Title
Description of what the module contains and what you will learn from it
- Point one of specific learning
- Point two of specific learning
- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Published on 18 February 2025

Partner Article: From Discovery to Delivery: Here’s a Proven Methodology to CX Success at Sabio

By Angela Clarkson, Head of Business Consultancy, Sabio Group

Looking to transform your customer experience (CX) but feeling overwhelmed by the options? Well, you’re not alone.

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities. But here's the thing: successful CX transformation isn't about jumping on the latest tech bandwagon — it's about following a proven roadmap to results.

For many of our 650+ customers globally, this is where our three-phase methodology has helped global brands turn CX challenges into triumphant successes.

Discovery: Laying the Foundation for Success

The journey to CX excellence begins with a thorough discovery phase, where our expert consultants work closely with organisations to understand their unique challenges and opportunities. This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics.

The power of this approach is evident in our work with industry leaders.

Take British Airways, for instance. What began as a focused Intent, Capture & Analysis (IC&A) assessment evolved into a groundbreaking, award winning and multi-nominated AI transformation initiative.

Similarly, our collaboration with DHL Express showcased the tremendous value of thorough discovery — this time via a WFM consultancy engagement that uncovered opportunities that led to a programme delivering significant savings and extraordinary return on investment.

Transformation: Accelerating Time to Value

With a solid foundation in place, we move to the transformation phase, where our expertise truly comes to life. This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation.

Our track record speaks volumes in this area. For example, our partnership with Davies Group resulted in a comprehensive deployment of Genesys Cloud CX and Salesforce Service Cloud Voice across 2,000 seats globally. Similarly, at Homeserve, our AI voice automation solution now handles 10 million calls annually, delivering £1M in yearly savings with 36% of claims automated.

Another award nominated project – this time with Flutter Entertainment – sees our Workforce Optimisation project stand as further testament to our transformation capabilities.

Optimisation: Ensuring Sustained Excellence

But the journey doesn't end with transformation.

Our optimisation phase, or our 'Perform' stage, focuses on continuous improvement through rigorous tracking, review, and optimisation of CX processes. This is delivered through either technical or operational Managed Services, ensuring sustained value creation.

Consider Rentokil Initial, where we've implemented a global Genesys solution across more than 30 countries, incorporating AI and email automation with comprehensive success management. Or Vodafone, where our AI tuning and optimisation services process 36 million calls annually, achieving 60% containment and generating millions of pounds in savings.

Why Sabio's Methodology Stands Apart

What distinguishes our approach is its flexibility and scalability. Whether an organisation is at the beginning of their CX transformation journey or looking to optimise existing operations, our methodology adapts to meet them where they are. This adaptability, combined with our deep technical expertise and proven track record, positions Sabio as the ideal expert services partner for organisations serious about CX transformation.

But our methodology isn't just about implementing technology — it's about delivering measurable business outcomes. From initial discovery through to ongoing optimisation, we maintain a laser focus on ROI, operational efficiency, and customer satisfaction. The results achieved by our clients — from multimillion-pound savings to award-winning implementations — demonstrate the effectiveness of this approach.

Ready to Transform Your CX? Start with a Sabio CX Assessment

Don't let CX challenges hold your organisation back. Whether you're just starting your transformation journey or looking to optimise existing operations, talk to us about a CX Assessment that can help identify your path to success. Our expert consultants will assess your current capabilities, benchmark against industry best practices, and provide actionable insights to drive your CX strategy forward.

Contact us today to join the ranks of leading organisations that have transformed their customer experience with Sabio.