Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Complaints Handling

Next Date TBC

This small discussion group is the chance to share experiences and explore best practice in customer complaints functions across all verticals – regulated and unregulated.

In this first session of our complaints networking group, we will be exploring best practice in complaints management and hearing from Simon Scott Customer Relations Manager at DAS UK Group who will be sharing some of the great work that they are doing. This will be followed by a group discussion with a chance to share ideas, ask questions, discuss challenges and grow your network.

In the following two networking groups we will be doing a deeper dive into:

Complaints reduction – How do you identify the causes of complaints and what actions do you take to reduce these.
Vulnerability and changing consumer sentiment – How are consumer, industry and regulator expectations evolving.

We send Outlook invites for these groups so your email will be shared with other members of the group.